Refund Policy

Effective: 2026-08-28

We want you to be happy with PaperMe. This page explains how refunds work for each place you can buy it.

Web purchases (paperme.mobilealchemy.co/buy)

• 14-day money-back guarantee. If PaperMe Pro for Web isn't for you, tell us within 14 days of purchase and we'll refund it in full — no questions asked.
• To request a refund, reply to your Paddle receipt email, or write to support@mobilealchemy.co with the email address or licence key from your purchase.
• Refunds are processed by Paddle.com, our merchant of record, back to the original payment method — typically within 5–10 business days depending on your bank.
• When a refund is issued, the licence key stops working.

App Store purchases (iPhone, iPad & Mac)

Purchases made inside the app are billed by Apple, and refunds are handled by Apple directly — we cannot issue them ourselves. Request one at reportaproblem.apple.com with the Apple account you used to buy.

Subscriptions

Cancelling a subscription stops the next renewal but does not automatically refund the current period. If you're within the 14-day window of a web purchase, ask us for the refund as well.

Questions

Anything unclear, or something not working the way it should? Write to support@mobilealchemy.co — a real person reads it.